Telephonic Case Management
Telephonic Case Management (TCM) employs the same comprehensive services as field case management services but does not include face-to-face contact with the injured worker or medical providers.
TCM services are beneficial when an employer, third party administrator or insurance carrier needs the benefit of a case manager assessment in managing the work-related injury. TCM is a cost effective solution to managing these types of claims.
Everest Care Management’s TCM Services include:
Four point contact with injured worker, employer, insurance carrier and medical provider within 24 hours of referral.
An individualized case management plan is developed, including targets for return to work utilizing evidence based guidelines.
The pre-injury job description is obtained, reviewed by the case manager and made available to medical providers.
The case manager will obtain telephone updates from all appointments with the medical providers and communicate the results of the appointments to the employer and insurance carrier within 24 hours.
Goals and objectives are formulated with the inclusion of the injured worker.
The case manager coordinates all medical treatment including physical therapy, diagnostic testing and specialist referrals.
The case manager supports the employer and injured worker, formulating a return-to-work plan, in partnership with the treating provider.